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Support and Contact Information

READ THIS FIRST: "I payed for premium but after 2 days my membership is back to normal. WHY?"
The reason is that the status of your transaction is VOID. This means that your bank denied the transaction or you didn't pass all the verification procedures. Even if there is a charge in your statement the money are not actually taken and they will return in your card soon. You can try to pay again after 24 hours. There is no need to contact us about this because we can't help in this case.


Please read "Frequently Asked Questions" first.


IF YOU FORGOT YOUR USERNAME OR PASSWORD CLICK HERE
IF YOU CAN'T LOGIN CLICK HERE

1. How can I register?
2. I can't login.
3. I forgot my password.
4. Can't watch videos.
5. How can I cancel my membership?
6. I uploaded 1 video where are my premium points?
7. My credit card was declined. Why?
8. I downloaded videos but can't watch them.
9. When I register an error occured: "This email address is already taken"
10. I payed. Where are my username and password?


Please read "Frequently Asked Questions" first.

!!!IMPORTANT. PLEASE READ: We answer to every e-mail every working day (no exceptions). We not answer in weekends. If you didn't recieve an answer from us this means only that your antispam filter doesn't let our e-mails to go trough. Please, check your spam/junk folder.
Please fill all fields.

Your E-Mail Address:
Username (optional)
Password (optional)
Subject:
Message: Please explain your problem in details. What are you doing and what happens. Don't write just "I can't log in. Why?".
 
IF YOU FORGOT YOUR USERNAME OR PASSWORD CLICK HERE
IF YOU CAN'T LOGIN CLICK HERE


Frequently Asked Questions




1. How can I register?
CLICK HERE. Choose your username, password and give a valid e-mail address. We need e-mail only to resend your password if forgoten or to inform you about important updates on the site.

2. I can't login.
You neet to enable cookies of your browser. Be careful when you type in your username and password (Dogfan, dogfan and DODGFAN are differnt usernames). We destinguish capital from small letters.


3. I forgot my password.
Using the e-mail you gave when you register and your username you can change your password
CLICK HERE .

4. Can't watch videos.
To watch videos you need flash plugin to be installed. It's free.
CLICK HERE to install flash plugin

5. How can I cancel my membership (stop rebills)?
If you are free member you don't need to cancel. Your account will be deleted if you don't enter the site for more than a month. If you are a premium click on the link on the bottom saying "cancel membership". The "cancel membership" link is only visible for premium members.

6. I uploaded 1 video where are my premium points?
You will recieve your points WHEN and IF we approve your video. We do not approve videos that are not related to animal sex and that already exist in our database.


7. My credit card was declined. Why?
This is due to the anti-fraud filter of the billing company. We are realy sorry but we can't do anything about it.


8. I downloaded videos but can't watch them.
You can watch the videos in your browser or you can install K-Lite codec pack (
click here to download K-Lite) and watch them in Media Player.

9. When I try to register the follwing error occures: "This email address is already taken"
This means that you already have an account. If you are trying to upgrade to premium you don't need another account. Just log in with your existing one and click on the link "Upgrade to Premium"


10. I paid. Where are my username and password?
You already have an username and a password so you don't need new ones. Just log in into your free account because it has been UPGRADED to premium.


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